Your privacy is more than a legal obligation to us — it is a sincere commitment we uphold. Find out exactly how rai88 collects, uses, and protects every piece of information you entrust to us.
Six core principles underpinning the protection of your personal data on the rai88 platform
All data transmitted between your device and rai88 servers is protected by 256-bit SSL encryption — the same technology used by banking institutions and international security agencies.
Rai88 has never and will never sell, rent, or transfer your personal data to third parties for marketing purposes. Your data belongs entirely to you.
You may request access to, correction of, or deletion of your personal data at any time. rai88 respects all rights granted to you under Malaysia's Personal Data Protection Act.
Your personal data is stored in data centres protected both physically and digitally, with access restricted to authorised personnel only. Security audits are conducted on a regular basis.
In the event of any data breach affecting your information, rai88 will notify you within 72 hours of the breach being detected, in line with international best practices.
All data handling practices at rai88 are designed to comply with the Malaysia Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are fully protected under the law.
This Privacy Policy ("Policy") describes how rai88 ("we", "Platform", or "rai88") collects, uses, stores, and protects your personal information when you use the rai88 website, mobile app, and all associated services.
This Policy applies to all users of the rai88 platform, including visitors, registered members, and former members. By using the rai88 platform, you agree to the collection and use of your information as described in this Policy. If you do not agree, please discontinue use of our platform.
This Policy should be read together with Terms and Conditions rai88, which forms the entire agreement between you and our platform.
Rai88 only collects information that is genuinely necessary to provide a safe, fair, and legally compliant service. The information we collect falls into two main categories:
a) Information You Provide Directly
b) Information Collected Automatically
Every piece of information we collect has a clear and legitimate purpose. rai88 uses your personal data for the following purposes:
| Purpose of Use | Legal Basis |
|---|---|
| Identity verification and KYC during registration | Legal obligations & compliance |
| Processing deposits, withdrawals, and transactions | Contract performance |
| Providing customer support and complaint handling | Rai88's legitimate interests |
| Fraud detection and account security protection | Legitimate interests & legal obligations |
| Sending promotional notices and offers (with consent) | Your consent |
| Platform usage analytics for service improvement | Rai88's legitimate interests |
| Anti-money laundering (AML) compliance | Legal obligations |
We will not use your personal data for any purpose other than those stated above without first obtaining your additional consent.
Rai88 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are limited situations where we may share your data:
In all of the above situations, we ensure that data recipients are bound by data protection obligations equivalent to our own standards.
Rai88 uses cookies and similar tracking technologies to enhance user experience, monitor platform performance, and ensure the security of your login session. There are several types of cookies we use:
You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect the overall functionality of the platform.
Rai88 continuously invests in the latest security technologies and procedures to protect your personal data from unauthorised access, loss, or disclosure. Key security measures we implement include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We therefore also encourage you to play an active role in keeping your account safe.
Rai88 retains your personal data only for as long as necessary to fulfil the purpose of collection or to meet applicable legal requirements. The following are general data retention period guidelines:
When data is no longer needed, we securely delete it using methods that ensure it cannot be recovered.
As a rai88 member, you have the following rights regarding your personal data, in accordance with the Malaysia Personal Data Protection Act 2010:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If any data we hold is inaccurate or outdated, you may request that we correct it at any time.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time, and we will honour that request.
You may request your data in a machine-readable format for transfer to another service at your discretion.
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact our Privacy team via email at [email protected]. We will respond to your request within the timeframe required by applicable law.
The rai88 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account.
If you believe that a child or person under 18 years of age has registered or is using the rai88 platform, please notify us immediately through our support channels so that prompt action can be taken.
Rai88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technological requirements, or new legal obligations. When material changes are made, we will:
Your continued use of the rai88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Privacy team is ready to assist:
If you are dissatisfied with how we handle your privacy complaint, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) or the relevant regulatory body in your country.
With your privacy fully protected, enjoy a fun and secure gaming experience alongside over 500,000 rai88 members across Malaysia.